What Does A Virtual Receptionist Cost?

Getting a Virtual Receptionist In Sydney Is Easier Than You Thought

By VirtualOfficeSydney

Local Australian Virtual Receptionist Services

Subscribing to a local call answering service is a smart thing to do. It doesn’t make sense any more for an Australian small business to employ their own receptionist. In the past, when business moved at a slower pace, a reception desk and a receptionist in the office foyer was the norm – and when 5pm came around, the phone went to voicemail. Somehow in those days, the salary for a receptionist whose only real job description was to answer the phone was seen as an essential, a sign of status. But no more – it just doesn’t make good business sense.

The average salary for a full-time receptionist employee in Australia is around $60,000, not including superannuation. The price of a local Australian telephone answering service based upon a call package of 300 calls per month during normal work hours is $815. That’s approximately 1/6th of the price, and the Australian virtual receptionists work as a team, so you’ve subscribed to the skills and capacity of much more than just one person, for 1/6th of the price. Busy peak calling periods. No problem.

Pricing Models for Virtual Receptionist Services

Virtual receptionist services in Australia offer a few different pricing models.

Pay-by-the Minute Pricing

Pay by the minute pricing is when your business pays a monthly fee based on the number of call minutes. This pricing formula can be problematic because it can incentivise some service providers to extend calls, although this is rare.

Call Packages - Number of Calls Per Month.

Our pricing is based on call packages. We think its fairer. The customer estimates the number of calls they’d expect each month and simply chooses the relevant call package to cover – so if your business usually receives about 200 calls, just take a package for $550 for 200 calls per month. Its simple pricing, and if there are more than 200 calls, additional calls will be charged at $3.40 per call. These call plans provide a strong estimate of call answering costs for the monthly budget – and you have the freedom to scale up or scale down the packages whenever you need to adjust them.

Some Considerations About Call Answering Costs

Call Volume

When you’re just starting your business and you’re putting in place your call management structure – it’s hard to know how many calls to expect. But the good thing is that local virtual receptionist services are so cost-effective that they’ll really be no impact on your budget if your estimation is a little bit out.

It is also vitally important in those first challenging weeks of opening your business to the marketplace that you present a professional image to prospective customers – and that’s when our local Australian virtual receptionist service can make all the difference. Concentrate on presenting a strong trusting business image to your customers in those first weeks, and let the warm friendly tones of your expert receptionists work their magic.

Different Service Features

Some virtual receptionist service offer lots of different services – but when you are just starting out it’s best to just go with the basic packages of receiving call summaries by email and ensuring prioritised calls are transferred to you or to your team.

Some advanced packages can include simple appointment scheduling and linkage with CRMs and these services can be really useful. If you want your virtual receptionists to perform tasks that are very separate to the call handling service, then its best to subscribe to a virtual assistant service – they can perform research and validation and data input just like an employee, except you’ll only need to pay for their services when you require them.

When do You Want Your Live Virtual Receptionist Service?

The cost of your telephone calls answering will also be impacted by when you want your local receptionist team to work. Many businesses simply mirror the conventional office hours of 9am to 5pm, but that might not suit your business – depending on who and where your customers reside. If you manage an online business and you’ve got customers in other time-zones and countries, you’ll want to extend your customer service call answering to take those queries and capture those sales leads.

Also if your business is in a crucial trade like plumbers or electricians you know you’ll get calls at any time, in fact quite often most of your business will come from those out-of-hours calls when something has gone wrong. If your industry is maintaining household and commercial services it makes sense to extend your call answering service to 24/7 – don’t get stressed by unnecessary calls, your expert virtual receptionist service will only bother you with the calls that matter. It will cost a little more but it’s well worth it.

What to Check When Comparing Call Answering Companies.

Pricing and Conditions

You shouldn’t have to pay a deposit or a setting up fee and make sure there are no hidden extras. A reputable virtual receptionist service won’t try to lock you in with complicated contracts and long term minimums. The whole idea of expert call answering services is flexibility – if the provider makes it too complicated with restrictions and costs – walk away, fast.

Customisation

See if the virtual receptionist service can adjust the services when you want to adjust them – how much notice would they need for you to go with 24/7 call answering for weekends etc? What’s their call management software like? Is it easy for you to remotely change your call greeting?

History

Do your research. Don’t risk subscribing to a call phone answering service that only started yesterday! Find a virtual receptionist service with a reputable history and satisfied clients. We have been leaders in the industry for more than 15 years.

Trial periods

You should be able to trial your phone answering service for free before subscribing. We offer a free seven day trial with no obligations. Don’t bother with any service that doesn’t offer a free trial – no matter how cheap their price is!

Realise all the Benefits Your Call Answering Service Provides

A professional Australian receptionist expertly answering calls on behalf of your business with just the right phone manner for every caller.
You’ll only be interrupted by phone calls that really matter.
You’re not locked into long term contracts, you can cancel the service or scale up or scale down at any time.
You’ve briefed the virtual receptionist service all about your business and the team understands your products and services because they have your documented profile to always refer to.
Your customers will be impressed when their calls are promptly answered, each and every time.
The power is with you to change your greeting and marketing messages at any time. With our call management software you can instantly advise the receptionists when you are unavailable to take calls.
Peak call periods are never a problem because you’ve subscribed to a team of expert Australian receptionists – not just one!

So call us today and get all the benefits of going Virtual.

So What Does a Virtual Receptionist Cost?

It’s so economical, We have call packages to suit every business. How does $815 for 300 calls per month sound to you? The real question is – What is the Cost to Your Business if You Don’t Use an Expert Virtual Receptionist Service?

NO minimum term
NO long term contracts

Just month to month - so easy!

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What Does A Virtual Receptionist Cost?

Getting a Virtual Receptionist In Sydney Is Easier Than You Thought

NO minimum term NO long term contracts

NO minimum term
NO long term contracts